Frequently Asked Questions (FAQs)


New Solutions Staffing offers award winning service and an unmatched Candidate Placement record. If you have questions, then we want to get them answered.

How do I register with New Solutions Staffing? Who do I contact if I need help?

Our website offers a quick and easy paperless on-boarding option allowing you to complete your application online.  In the event that you need help registering, please just contact one of our Recruiters who will be standing by and they will be  more than happy to assist you with the application process.

Who do I call if I cannot make it to my shift?

You always call our office line 24/7 (718-975-2860) and speak with us or leave a message with the live operator if it is after-hours.  Please also  call the facility and notify them personally that you will not be able to make it. This ensures that we and the facility have time to cover your shift and protects your relationship with the facility.

When do I get paid?

We offer direct deposit for all our candidates. Time sheets get processed weekly and once we receive them, it takes two business days for the check to clear.

Are holidays paid time and a half ?

Yes, New Solution Staffing’s employees receive time and half pay for holidays.

 How exactly does a staffing firm work for me, the job-seeker?

One of the main benefits is that the staffing firm becomes your advocate and “represents you” – a relationship that starts whenever you apply for a job through NSS and submit your resume. We handle all aspects of your placement, consider your best interests and negotiate the best possible deal for you.

If there is no fee for me – then who pays the placement fee?

There is no fee for you – the client pays the fee. Many staffing firms work on a contingency fee basis, meaning they don’t get paid unless they successfully fill the open position by submitting the best candidate.

 What can a recruiting firm/staffing firm do for me that I can’t do for myself?

A good staffing firm will not only get your resume in the right hands and set up an interview to talk about your skills, your goals, and the job you are applying for, they will also do everything in their power to find you the very best opportunity and do all they can to present you and your skill set in the best light possible. Resumes don’t always do a candidate justice, and a good recruiter is almost like a job therapist – and will draw out of you information relevant to the position that you may not have thought to mention in your resume. A good recruiter knows a lot about the job you are applying for too, which can be helpful. Job descriptions are notoriously basic and don’t  give all of the useful inside information its helpful to havebefore you actually interview. Our Recruiters also have many jobs that are about to come available and aren’t posted. After talking with you, we are likely to  recommend you for something you didn’t even know was out there.

I applied online to another  recruiting firm and no one called me – what does that mean?

It can mean one of many things – you weren’t qualified for the job you applied for.  Most often this will be a case of your application possibly not being received. We at NSS pride ourselves on communication with our candidates. You will be contacted every step of the way in the application and hiring process right on through to placement and during your employment to ensure you are happy where you were placed.

I have completed my online application and am scheduled for an interview with a recruiter – do I have to do anything special to prepare?

The recruiter is your dress rehearsal for the interview with the employer – but remember too, our recruiters are there to help. The more open and honest you are about your training, work history and what you are looking for a job, the more likely we will be to find you the perfect placement.

Does New Solutions Staffing only offer Permanent or Temporary job placement?

New Solutions Staffing offers both permanent and temporary job placement options.

Don’t See Your Question?

Take a moment and fill in the form below. a representative will get back to you as quickly as possible with answers.